Shopping Info
Shopping, Delivery and returns.
If your online shopping query isn't covered here, please check our Ordering Terms & Conditions or Get in touch.
Delivery
We will dispatch Products as soon as possible after your order is completed. Allow 3 - 10 business days for Metro delivery. Regional Delivery allow an additional 2-3 business days.
We reserve the right to alter permitted shipping addresses and freight charges at any time without notice.
Payments
The name that will appear on your statement will be Viva Energy Australia Pty Ltd.
You agree to pay for all Products that You order from the Website upon completing your order for that Product, at the rates specified on the Website at that time, and on the terms contained in these Terms and Conditions.
Your payment will be processed before the Product will be dispatched for delivery.
Prices are displayed in Australia Dollars (AUD) and include Goods and Services Tax (GST) of 10%.
Site Security / Payment Security
PCI DSS certified data centres is used by our third party for secure payments in this website.
Your credit card is processed via third party payment gateway. We don't store your credit card details on our website.
The payment data is securely stored, in conformity with Australian Privacy laws.
For added security the entire payment page is also secured and hosted in a secure, PCI compliant hosting environment.
Returns and Replacements
Our products are dispatched in the best possible condition. However, if a Product reaches you in an unsatisfactory state we may at our election refund or replace the Product.
Return or replacements of products (other than in situations where Viva Energy is required to accept a return of products under the Australian Consumer Law) must be approved by Viva Energy and shall not occur in respect of products accepted or deemed to have been accepted by the Customer; and if the Customer changes its mind.
Authorised returns must be freight prepaid. Viva Energy reserves the right to charge a handling fee of $150 or 10% of the price of the products returned (whichever is greater) under this provision.